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Application Services Lead

NEWARK-07103, NJ, US
07/02/2020

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Required Skills

scripting skills, SQL

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

We are looking for a senior application services lead to work alongside our application support team and help implement enhanced service management capabilities within the team.

Our ideal candidate will have a proven background and experience working in an application service role along with application support experience in the financial services industry.

The right candidate for this role will identify this challenge as a unique and valuable opportunity to help drive our global technology transformation, so if this sounds interesting, then this could be the place for you.

What You Will Do:

Responsible to modernize application service management practices across the team and establish best practices for application support team to follow

Define best practices for incident, change and problem management and play an active role in standardizing those practices across the team

Responsible for developing framework to efficiently manage adoption and enforcing of service management practices

Ownership and participation in the incident and problem management processes, being accountable for resolution and root cause analysis

Manage incident communications to broader technology/business groups and follow-up reporting

Establish and drive adoption of good change management practices to address risks associated with non-standard change management practices

Navigate the broader technology organization, build relationships to manage the team's agenda with our critical technology partners

Drive collaboration and communications with Global Technology teams during major incidents

Troubleshoot business issues, solving problems to provide solutions to diverse investment teams and product aligned trading desks

What You Will Need:

7+ years of experience in financial services technology

Experience working in a service manager capacity with application support experiences

Experience leading incident, change and problem management functions in a financial services technology organization

Prior experience in technology service delivery teams

Experience of working within a global organization effectively leveraging cross regional teams

Experience with the use and capabilities of Enterprise Scheduling/workflow software

SQL knowledge of Sybase, and Microsoft SQL server database technologies

Advanced experience with Unix navigation

Excellent scripting skills - Python preferred

SQL knowledge of Sybase, and Microsoft SQL server database technologies

Strong experience with automation and DevOps technologies is a must

What We Would Love to See:

Service Management certifications (e.g. ITIL)

Ability to drive changes to existing practices across an organization with a focus on continuous improvements

Good interpersonal and communication skills, with excellent relationship building skills across multiple organizations

Comfortable operating in high pressure environments whilst managing incidents across a global business

Ability to present technology concisely to the business locally and globally with a good understanding of the receiving audience.

Ability to deal with and navigate difficult situations through strong teamwork and a focus on resolution

Strong research, investigation and evaluation skills.

Self-motivated to operate independently and make necessary decisions within the global team

Strong team player, results oriented with a flexible approach.