Infinity Consulting Solutions, Inc
-
Customer Service Representative - Mortgage Coppell, TX Contract to Hire ICS is hiring a Mortgage Customer Service Representative for our mortgage client in the Coppell, TX area! This is a contract to hire position in a casual work environment, with a work hard - play hard mentality. What You'll Do: Responsible for answering telephone call inquiries (inbound/outbound) and promoting good will with customers. Relies on instructions and pre-established guidelines to perform the functions of the job designed to help representatives achieve our goals. Maintains at least minimum proficiency results for productivity (required to process data entry in addition to calls) and quality of work performed. Develops and maintains positive working relationships. Supports Company by maintaining minimum performance standards based on company service commitments as well as individual goals. Additional requirements as needed Skills/Experience You'll Need: Working knowledge of Windows computer environment & Office software especially Excel Inbound/Outbound call experience Insurance industry a PLUS Minimum of 50 WPM typing ability Customer service oriented mindset Reliable transportation and ability to work 8 hour days, 5 days a week