Technical Onboarding Specialist
SCOTTSDALE-85260, AZ, US
07/17/2020
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
1 to 3 Year(s)
Job Description
Job Description
This is a 100% Remote opportunity!
Essential Duties and Responsibilities
Quickly gain an understanding of our SaaS software product, the key components, and how our users interact with it
Develop and implement a well-planned customer on-boarding
Provide customer training and education on company product and services
Provide product and technical support service to customers
Create, manage and track customer data using online tools
Develop and maintain a smooth and strong relationship with customers to increase loyalty and retention
Pay attention to customer’s details and complaints
Achieve target customer retention
Intervene to customers at risk
Respond to customer support tickets and drive IT issues from start to full completion, escalating software failures to the Development team and working with them to resolution
Assist in improving customer documentation and support Knowledge Base articles
Recognize support case trends and bring these to the attention of the team
Qualifications
1-3 years of IT experience as a support engineer or related technical proficiency
Basic technical skills, IT Networking, and internet technology
Teaching or experience with facilitation is preferred
Exceptional customer service and interpersonal skills
Excellent phone, verbal and written communication skills
Analytical, Proactive and takes initiative
Business and tech-savvy
Ability to work on customer relationship management applications
Managed Service Provider (MSP) experience and or MSP channel products
Experience with general IT infrastructure technologies like switches/firewalls and networking
Experience with end system software installation issues and MSI installation issues is a plus
Experience with REST APIs is a plus
Experience with Amazon Web Services is a plus
Excellent troubleshooting and customer service skills
Must be authorized to work in the United States
Must sit on the West Coast
Education
At least one of the following:
A Bachelor’s Degree in Computer Science or 2 years of related experience
Comptia Network + or 2 years of related experience
Comptia A + or 2 years of related experience
VMware VCA or 2 years of related experience
Microsoft MSCA/MCSD or 2 years of related experience
AWS Certified Cloud Practitioner or 1 year of related experience
Cisco CCNA or 2 years of related experience
Additional Information
Professional office environment
Some travel to trade events may be required
Technical Business Analyst
Information Technology
No Preference
FullTime Job
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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7/15/2020
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY
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