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IT Help Desk Engineer

IRVING-75039, TX, US
08/05/2020

-

Required Skills

A+

Company

Infinity Consulting Solutions, Inc

Experience

3 to 5 Year(s)

Job Description

IT HELP DESK ENGINEER

Irving, TX

We are hiring an IT Help DeskTechnician who will provide remote Tier I & Tier II technical support to users spread across the country.

The IT Help Desk Technician must have excellent customer skills and a passion for problem solving.

WHAT YOU'LL DO:

Respond to incoming help desk inquiries promptly, politely and professionally

Quickly prioritizing and responding to all client calls and emails, identifying problems and providing expedient technical assistance for all computer related issues, including service workstations and other
equipment for users through remote support techniques.

Diagnose and resolve technical hardware and software issues to user's satisfaction

Research users questions using available information resources and advise user on appropriate action

Installs new hardware and software for customers utilizing remote management tools.

Follow standard help desk procedures like logging all help desk interactions

Redirect problems to appropriate resources

Identify and escalate situations requiring urgent attention

Track and route problems and requests and document resolutions

Troubleshoot Hand Held Scanner issues

Demonstrate excellent communication skills

Influencing a positive work environment that fosters team performance through own work and behavior.
Assist in hardware rollouts

Arrive to work punctually when shift starts and login to be online during working hours.

SKILLS/EXPERIENCE NEEDED:

3+ years of related technical helpdesk and customer service experience, including the following:

Password Resets

Active Directory profile creation

Network Connectivity

Installation and support of applications

Installation and support of printers

A+, MCP, and / or MCSE Certifications preferred

Associates degree and/or Bachelor's degree preferred

Experience with repairing/working with hand held scanners is a plus.

Experience with AS400 is a plus

Must be able to lift up to 50lbs as needed

Strong analytical abilities are required to interact with customers to evaluate work and provide technical assistance.

Good interpersonal skills are required to interact with customers and clients and provide technical assistance to resolve problems.

Good organizational skills are required to communicate effectively.