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Desktop Engineer

CHICAGO-60617, IL, US
08/11/2020

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Required Skills

Office 365, ITIL V3 certification

Company

Infinity Consulting Solutions, Inc

Experience

5 to 7 Year(s)

Job Description

DESKTOP ENGINEER

A global and growing professional services firm is actively seeking an experienced Desktop Engineer to join their team.

As a Desktop Engineer you will be responsible for the management of all desktop and laptop systems, including standard image creation and maintenance (physical and virtual), distribution of applications, virus and patch management, and participation in software evaluation and testing.

Ideal candidates will have a background working with Windows, Active Directory, Office 365 and VDI.

Excellent customer service and communication skills are required as you will be supporting internal employees and external clients for their IT needs.

Responsibilities

Maintain/install end user software and hardware: Troubleshoot/resolve issues in a timely manner on Laptops/Desktops/Thin clients/peripheral devices/MS Windows OS/MS Office/ Local and web-based applications.

Software Administration: Active Directory Users and Computers and Security Group, Citrix and VMWare Horizon.

Ticket Queue: Monitor and respond to electronic tickets and phone calls from internal and external clients for both trouble and task oriented issues, and provide clearly written documentation regarding the problem, task, and resolution.

Administrative tasks: Attend meetings both locally, and via teleconference. Meet with local vendors and technicians. Maintain asset tracking software with up-to-date data.

Documentation: Create and collaborate on documentation pertaining to projects, tasks and other business needs.

Requirements

Education: Bachelor's Degree in IT related field or relevant work experience

5+ years experience as a Desktop Engineer or an End User Computing Engineer or IT Support Engineer

Good knowledge of Windows Server (2008-2019)

Microsoft Office proficiency - Windows 7/8/10

Experience with workstation management system and desktop imaging

Knowledge of Office 365 and Exchange

MCSE certification or equivalent work experience – preferred

ITIL V3 certification – preferred

Experience in a VDI setting – preferred

Experience with MDM solutions – preferred

Understanding hardware and software deployment methodology, relative to desktop computing, ticketing system environments, and etc

Collaborating with HR and Purchasing partners to streamline Desktop Management policies and procedure

Supporting a remote user base in a multi-location, global environment

Driving consistent improvements to raise the quality and efficiency of desktop management service provided to all employees

Ensuring internal groups are fully coordinated through hardware and software deployment life cycles

Proven ability to work on multiple projects concurrently with ease, maintaining organizational standards across each project

Ability to work independently and in a team environment; perform follow through on tasks

Ability to maintain software and hardware inventory

Ability to multi-task and prioritize/re-prioritize work

Ability to keep abreast of the latest developments in hardware and software technologies

Strong sense of self-motivation, analytical skills, organization and attention to detail

Excellent troubleshooting, problem-solving, and customer service skills

Ability to interact with clients in a professional manner over the phone, in person, and in writing.

Ability to work under pressure, in a fast-paced work environment and support on-site and remote end-users