Service Desk Specialist The Service Desk Specialist is responsible for providing advanced technical assistance and support for IT clinical and business applications. The Service Desk Specialist is responsible for providing advanced technical assistance and support for IT clinical and business applications. He/she will handle incoming calls, perform first level troubleshooting and facilitate request fulfillment for most platforms and systems. He/she either resolves the client's issue directly or escalates or refers the problem to the appropriate associates in level II/level III groups within other groups as or with designated outside vendors. The Service Desk Specialist is ...
General Responsibilities Act as the single point of contact to the customer for all types of service requests. Coordination of all support groups to ensure maximum utilization of billable resources. Coordinate and ensure that quality customer service is provided to all clients, employees and management of customers. High sense of urgency in assigning or assisting billable resources to respond and be available to deal with user and customer chat, email and phone inquiries and escalations. Monitor resource schedules to ensure prompt time entry on service requests. Communication with customers as required: keeping them informed of incident progress, notifying them of impending...
Service Desk Analyst Job Description Enterprise Support Center is to support and empower the technology needs of the enterprise through continuous improvement of efficiency, communication, consistent high quality customer service, and customer education while increasing customer productivity, offering a single point of support with multiple methods of contact. Essential Duties and Responsibilities Position Summary: Provides high quality end user technical support to end users including incidents and service requests. Responsible for basic-to-intermediate PC software and/or hardware systems support, primarily via telephone with additional e-mail and self-service activitie...
Service Desk Engineer The Service Desk Engineer serves as the first point of contact for customers seeking technical assistance over the phone, by email or in person. Performs incident resolution through troubleshooting and asking questions that are relevant to the issue. Primary Responsibilities: ” Assist employees/customers with technical problems/issues; ” Install and configure laptop and desktop computers for use on the network; ” Ability to troubleshoot and resolve issues remotely as well as in person; ” Escalate issues to the next level of support if required; ” Provide accurate information on IT products and services; ” Document incident resolution s...
Service Desk Analyst · Answer telephone calls directed to the Global Service Desk - logging and assigning to others if necessary, all calls received in the ticketing system, adhering to procedure. · Review and act upon requests logged in the ticketing system, within specified timeframe. · Methodically troubleshoot issues, discussing with other technical support staff when required, to research and find solutions. · Support and maintain Audio Visual equipment on site and provide · Scheduling and support of Video Conference calls · Maintain onsite Coms rooms, carry out patching and support network infrastructure under the guid...