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*Global Desktop Support Manager
Infinity Consulting Solutions, Inc
Global Desktop Support Manager
Job Description
The Global Desktop Support Manager ensures that all phases of desk side support, including installations, upgrades, software, hardware, operating systems, and configuration issues, are properly coordinated, monitored, tracked, and resolved.
Key Areas of Responsibility
Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management.
Manage performance of the Technology Support team by driving productivity and improving the experience coworkers have when interacting with IT.
Review daily, weekly, and monthly reports for Technology Support to ensure that all service level init...
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*Desktop Support
Infinity Consulting Solutions, Inc
Desktop Support Specialist
Pleasanton, CA
4 month - potential for extension
Rotating on-call schedule which includes night, weekends and holidays
The project is to replace user laptops and desktop computers in an enterprise environment.
This will include imaging using company tools, scheduling, inventory management, installing applications, and moving client data.
The candidate will need to be organized and have good customer service skills.
Incumbant will provide technical support to business area management and staff for personal computer systems software, hardware and network connectivity.
Installs, configures and troubleshoots desktop systems, workstations a...
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